For help choosing or using a service, submit a ticket and describe the issue so our technical team can help.
Steps
①After entering the Client Area, click Ticket Center .
Figure 1
②On the ticket system page as shown in Figure 1, click New Ticket .
Figure 2
③ Choose a ticket category, describe the problem, and select “Send” to submit your request.
Figure 3
Check the supported payment flow, amount and currency before adding credit to your account. Find details in POWOKE support.
Follow ticket progress and add test results while keeping the troubleshooting history together. Find details in POWOKE support.
Find account sign-in instructions and steps to take when access fails. Find details in POWOKE support.
Follow the account registration process and check your details before signing in. Find details in POWOKE support.
Review the notices governing website content, rights and service use. Read the applicable POWOKE policy.
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