POWOKEClient area

POWOKE / Account & support

Account & support

Open the relevant account, order or service to manage it. For assistance, sign in and submit a ticket with a timestamp, service identifier and reproducible observations.

Common account tasks

Account & support

Create and maintain an account

Open registration, enter a reachable email address or phone number and complete the requested verification. Use a unique password and retain the information needed for recovery.

Account & support

Sign in and check your session

Use this site’s login entry and verify the browser address before entering credentials. Confirm the account identity before managing orders or services, and do not save passwords on shared devices.

Account & support

Recover an account password

Use password recovery on the login page and verify through the account’s registered contact method. Check spam folders and the entered details. If the recovery channel is unavailable, explain the situation to support without sharing verification codes.

Account & support

Change your account password

Open account security settings after signing in, complete the required identity checks and change the password. Account credentials and server OS credentials are separate. Verify a new login and review sessions on other devices.

Account & support

End a session safely

Use the client area sign-out function when finished. Closing a tab may leave the session active. On a shared device, also close the browser and clear saved sign-in data according to the device policy.

Account & support

Review account details

Review your name and contact details in the profile. Update only information you can verify. Keep the existing verification channel available during changes and request corrections to locked fields through a ticket.

Account & support

Scope access for collaborators

Where subaccounts are available, grant access by responsibility instead of sharing the primary password. Verify visible services and allowed actions using the delegated account, and revoke access when the collaboration ends.

Account & support

Manage API credentials

Create credentials in the available API management interface, document their purpose and restrict authorization. Store secrets in protected configuration. Revoke exposed credentials and update callers; never paste a complete secret into a ticket.

Account & support

Change trusted address rules

Confirm your current public egress address and a recovery method before changing allowlists. Dynamic connections and corporate proxies may change that address. Test both allowed and denied sources after saving.

Account & support

Register an SSH public key

Upload only the public key, give it a useful purpose label and confirm product support. Removing a key from the account does not necessarily remove copies already installed on servers; review server authorization separately.

Account & support

Review activity and API records

Filter records by time, service and action. For API issues, save the request timestamp, endpoint and response status while redacting tokens and personal data. Investigate unfamiliar actions by reviewing credentials and delegated access.

Account & support

Review an order before payment

Open configuration from the product page and review location, resources, image, term and total. Read applicable terms before paying, then verify the order state in your account rather than retrying payment solely because a page is slow.

Account & support

Plan a service renewal

Check expiry, renewal term and price in the service or billing view. A positive balance does not by itself prove automatic renewal is enabled. Review the setting and generated invoice, then verify the updated expiry after payment.

Account & support

Preserve data before cancellation

Back up and verify required data before opening cancellation options. Distinguish immediate cancellation from end-of-term cancellation. Refund eligibility and amounts depend on applicable terms and the order outcome.

Account & support

Check voucher eligibility

Check expiry, eligible products and minimum-spend restrictions. Confirm the discount appears in the order total before paying. If rejected, record the selected options and message without attempting to alter billing data.

Account & support

Prepare invoice request details

Where invoicing is available, verify eligible bills, legal name, tax details and delivery method. Submit accurate, consistent information and track the request. Include the bill identifier when requesting a correction or checking eligibility.

Account & support

Verify a balance payment

Choose an available method and amount from the balance or top-up interface and verify the payment-provider address. Compare the transaction with account records. If missing, submit the transaction identifier privately with sensitive payment details redacted.

Account & support

Submit and follow up on a ticket

Select the related service and category, then describe expected behavior, observations, timestamps and attempted steps. Attach redacted logs and keep updates in the same ticket. Verify the service after resolution and retain the outcome.