Contact POWOKE Sales and Technical Support
Discuss server requirements, regional deployment or an existing service. Include your workload and location needs, or a service ID and relevant logs for support.
Multiple Contact Methods
Choose how you would like to contact us.
Online Support
24/7 online, instant response
Average wait time < 1 minute
sales@powoke.com (Sales)
support@powoke.com (Technical)
Ticket System
Submit ticket for technical support
Average response time < 30 minutes
Phone Support
+1(626)-344-1546 (America)
852-8483-3807 (Hong Kong)
Business Partnership
partnership@powoke.com
Dedicated contact for enterprise customers
Social Media
Twitter / Facebook / GitHub
Follow us for updates
Global Office Locations
We have offices globally to provide you with localized services
Hong Kong Office
Hong Kong Office
10-18 Pak Hok Ting Street, Sha Tin, New Territories, Hong Kong
Saturday 10:00 AM - 4:00 PM
United States Office
United States Office
Los Angeles, CA 90017, USA
Saturday 10:00 AM - 4:00 PM
Frequently Asked Questions
Quickly find the answers you need
How can I discuss a plan before buying?+
Contact our sales team through live chat, email sales@powoke.com, or call us to discuss plans and deployment requirements.
What is the technical support response time? +
We provide 24/7 technical support. Online chat average response time is under 1 minute, ticket system average response time is under 30 minutes. Urgent issues are prioritized to ensure your business is not affected.
Which languages does support speak?+
Our support team can help you in Chinese or English.
How do I submit a ticket? +
After logging into your account, find "Ticket System" in the control panel, click "Submit New Ticket", fill in the problem description and relevant information. Our technical team will process it as soon as possible.
Can I schedule on-site service? +
For enterprise customers, we provide on-site technical support and solution consultation services. Please contact our sales team via email or phone to schedule an appointment, and we will arrange professional engineers to provide on-site service.
Send us a message
Fill out the form and we will contact you within 15 minutes
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